When I took office, only high energy physicists had ever heard of what is called the Worldwide Web.... Now even my cat has its own page.
Bill Clinton

Problems? We have answers!

The internet is a huge and complex structure that works remarkably well most of the time. But when something does go wrong, whose responsibility is it? Who do you call?

These guides offer simple step-by-step instructions to guide you through the process of diagnosing a problem and either solving it yourself (if possible) or contacting the right person and providing them with the information they need to fix it.