The customer doesn't expect everything will go right all the time; the big test is what you do when things go wrong.
Sir Colin Marshall

Problems? We have answers!

The internet is a huge and complex structure that works remarkably well most of the time. But when something does go wrong, whose responsibility is it? Who do you call?

These guides offer simple step-by-step instructions to guide you through the process of diagnosing a problem and either solving it yourself (if possible) or contacting the right person and providing them with the information they need to fix it.